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FAQs of Sidify Apple Music Converter for Windows :



Q1. How to register Sidify Apple Music Converter for Windows?

Launch Sidfy Apple Music Converter for Windows. And click the top-right "Menu" button and choose "Register" in the drop-down list, you will get the register window. Copy and paste the Email address and Code into the registration popup dialog.
Note: The registration code is case sensitive, please do not add blank at the beginning or the end of the word.

Q2. What to do when get the message shows invalid code?

There are two reasons for invalid code. First, the registration code doesn't match the program. Please make sure you have downloaded the right program. Second, blank spaces are accidentally added while filling in the registration information. Please mind that license information is case-sensitive. Do not enter any extra blank space to the E-mail address or license code. If you're sure that you are running the right program and follow the direction but still get the error message, please contact our support team for help.

Important Notes: Since Sep. 22nd, 2016, Sidify‘s products adopt a new registration mechanism. New users who purchased Sidify Apple Music Converter for Windows are required to register the program with Email address and registration code. For old users, it's still available to register with registration name and registration code.

Q3. Why can I only convert the first 3 minutes of each audio?

It's the limitation of trial version. You can buy full version to unlock the 3-minute conversion limitation.

Q4. What kinds of music does Sidify Apple Music Converter support converting?

Sidify Apple Music Converter can convert any audio that can be played in iTunes. Audio like Apple Music songs, iTunes audiobooks, iTunes M4P music and Audible audiobooks can be converted.

Q5. What output format can Sidify Apple Music Converter export?

Now, Sidify Apple Music Converter can convert audio files to MP3, M4A, FLAC and WAV format.

Q6. How to improve the output quality?

Please update your program to the latest version. If problem still persists, please set the output format as FLAC or WAV, and slow down the conversion speed to have a try. To customize output format, please click the Setting button. There will be a pop-up window to let you set output settings. Here you can set the output file format as FLAC or WAV. If you are still unsatisfied with the output quality after adjusted the settings, please contact us at support@sidify.com for further help.

Q7. How to fix the problem that the output files have several short breaks of silence when played back?

Please disable the Crossfade Songs in iTunes > Preferences > Playback.

Q8. How to fix the problem that 1 or 2 seconds of a random song from iTunes library adds to the converted audio?

Please disable the Crossfade Songs in iTunes > Preferences > Playback.

Q9. How to automatically store the output audio into Artist / Album folders?

Before converting, please click the setting button on the top-right corner, and then check the box of the "Keep output folder organized".

Q10. Whether the metadata can be kept after conversion?

Once choosing MP3 or AAC as output format, the metadata (including title, artist, album, year, track number and genre) will be kept by default.

Q11. I encounter some problems that I can't find in FAQ. How can I get technical support?

Please contact our support team via support@sidify.com, tell us which problem are you encountering and provide us with detailed info like Windows OS, iTunes version, and Sidify log files for analysis.