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FAQs of Sidify Apple Music Converter for Mac :

Tutorial

FAQ


Q1. How to register Sidify Apple Music Converter for Mac?

Click menu bar and click Sidify Apple Music Converter, choose Registration in the drop-down list, you will get the register window. Or directly click the red word "Unregistered" to open the registration window. And then copy and paste your Email address and Code into the registration popup dialog.
Note: The license information is case sensitive. And, please do not add blank at the beginning or the end of the word.

Q2. What to do when get the message shows invalid code?

There are three reasons for invalid code. First, the registration code doesn't match the program. Please make sure you have downloaded the right program. Second, blank spaces are accidentally added while filling in the registration information. Please mind that license information is case-sensitive. Do not enter any extra blank space to the Email address and license code. The last reason is that the registration name contains non-English words. In this case, please contact our support team for help.

Important Notes: Since Sep. 22nd, 2016, Sidify‘s products adopt a new registration mechanism in the latest version. New users who purchased Sidify Apple Music Converter for Mac are required to register the program with Email address and registration code. For old users, it's still available to register with registration name and registration code.

Q3. Why can I only convert the first 3 minutes of each audio?

It's the limitation of trial version. You can buy full version to unlock the 3-minute conversion limitation.

Q4. What kinds of music does Sidify Apple Music Converter support converting?

Sidify Apple Music Converter can convert any audio that can be played in iTunes. Audio like Apple Music songs, iTunes audiobooks, iTunes M4P music and Audible audiobooks can be converted.

Q5. What output format can Sidify Apple Music Converter export?

Now, Sidify Apple Music Converter can convert audio files to MP3, AAC, FLAC and WAV format.

Q6. How to improve the output quality?

Please set the output format as FLAC or WAV and slow down the converting speed to have a try. To customize output settings, please open program preferences by clicking Menu Bar > Sidify Apple Music Converter > Preferences or directly clicking Setting button on the main interface. Then, set "FLAC" or "WAV" as output format, and "5x" or lower as convert speed in the pop-up window. If you are still unsatisfied with the output quality after adjusted the settings, please contact us at support@sidify.com for further help.

Q7. How to fix the problem that the output files have several short breaks of silence when played back?

Please disable the Crossfade Songs in iTunes > Preferences > Playback.

Q8. How to fix the problem that 1 or 2 seconds of a random song from iTunes library adds to the converted audio?

Please disable the Crossfade Songs in iTunes > Preferences > Playback.

Q9. How to automatically store the output audio into Artist / Album folders?

Before converting, please click the setting button on the top-right corner, and then check the box of the "Keep output folder organized".

Q10. Whether the metadata can be kept after conversion?

Once choosing MP3 or AAC as output format, the metadata (including title, artist, album, year, track number and genre) will be kept by default.

Q11. After upgraded to iTunes 12.6, Sidify fails to convert music with iTunes 12.6. Is there any workaround?

Our developers have fully fixed the incompatibility issue between Sidify Apple Music Converter for Mac and iTunes 12.6. Now, users do not need to make any settings to make Sidify work under iTunes 12.6. If you are still running the old version of Siidfy Apple Music Converter for Mac V1.1.6, please directly download the latest version through: Sidify Download Center.

Q12. I encounter some problems that I can't find in FAQ. How can I get technical support?

Please contact our support team at support@sidify.com and provide us with detailed info like Mac OS, iTunes version, and program log files for analysis.

Tips: How to find the two log files of Sidify? Just find the menu button on the upper right corner and click on File > Show Log File,  A window which contains the log files would pop up. They are iTunes.log and Application.log.