FAQs of Sidify Music Converter for Mac :
Q1. What's the difference between Sidify and other Spotify converter tools?
Sidify Music Convert is the fastest Spotify to MP3 Converter on Mac which can convert Spotify Music at 5X faster speed than other DRM removal programs do. Further more, it can also keep ID3 tags and all metadata after converting.
Q2. I have received the code. How to register Sidify?
1: Run Sidify and click "Sidify Music Converter > Registration" on the upper left or directly click the "unregistered" icon from Sidify to register your program.
2: Fill the blanks with your Email address and Code you have received from the email. Then click OK.
Important Notes: since Sep. 22nd, 2016, Sidify Music Converter for Mac adopts a new registration mechanism in the latest version. New users who purchased Sidify Music Converter for Spotify are required to register the program with Email address and registration code. For old users, it's still available to register with registration name and registration code.
Q3. What can I do if I get the message "Invalid Code" when trying to register?
First please make sure that you have downloaded the right program. The registration information is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the Email and Code into the registration popup dialog. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.
Q4. Why can I only convert the first 3 minutes of each audio?
It's the limitation of trial version. After you have bought a single user license, we'll send you a key/code to unlock the limitation.
Q5. What kinds of music does Sidify support converting? What output format can it export?
Now, Sidify is specially designed for converting Music from Spotify to MP3, AAC, WAV or FLAC format.
Q6. Can I convert the entire playlist from Spotify?
Of course, you can. Sidify supports converting the entire playlist by dragging and dropping the playlist from Spotify to Sidify.
Tips: If you want to convert a playlist with more than 200 songs, we suggest you should open the playlist on Spotify, select all files in the playlist and drag & drop them to Sidify program for converting.
Q7. The output audio quality is unsatisfied, how to improve the output quality?
Please set the output format as MP3, bitrate as 256kbps and slow down the converting speed to have a try. To customize output settings, please open program preferences by clicking Menu Bar > Sidify Music Converter > Preferences or directly clicking button on the main interface. Then, set "MP3" as output format, "Medium (256kbps)" as output quality and "5x" or lower as convert speed in the pop-up window.
Q8. I encounter some problems that I can't find in FAQ. How can I get technical support?
Please contact us at email@example.com, tell us which problem are your encountering and provide us with detailed info like Mac OS, Spotify version, and program log files for analysis.
Tips: How to find the two log files of Sidify? Just find the menu button on the upper right corner and click on File > Show Log File, A window which contains the log files would pop up. They are Spotify.log and Application.log.