Sidify Help Center
Q1: What can I do with the trial version?
Both Sidify Apple Music converter and Sidify music converter for Spotify provide trial versions for your free downloading and testing. The features are the same as the full version. However, you are only allowed to convert 3 minutes of each song with the trial version. After you have purchased the full version, you will receive the registration email and registration code to unlock the program and turn the trial version to full version.
Q2: I haven't received any emails with registration information, how can I get it after purchasing?
Once your order has been validated, our system will automatically send the registration info to your e-mail INSTANTLY (NOT within 2 days). Then you can download the product you purchased and insert registration code to use full version. If you did not receive it within half an hour, perhaps it has been tagged as a SPAM or it's because of the delay of Internet or system glitches. You can contact our support team for help.
Important Notes: Since September 22nd, 2016, Sidify‘s products adopt a new registration mechanism in the latest version. New users who purchased Sidify Apple Music Converter or Spotify Music Converter are required to register the program with Email address and registration code. For old users, it's still available to register Sidify program with registration name and code.
Q3: What kind of music does Sidify support? What output format can it export?
Sidify has two DRM audio converters currently, one is Sidify Apple Music converter, and the other is Sidify music converter for Spotify.
Sidify Apple Music converter helps to remove DRM from Apple Music and convert Apple Music to MP3, AAC, FLAC and WAV format. Besides, it can also convert iTunes M4P files and audiobooks to M4A, M4B formats.
Sidify music converter for Spotify is used to download and convert Spotify songs or playlist to MP3, AAC, FLAC or WAV format.
Q4: What is your Refund Policy?
Sidify provides 60-day Money back guarantee. Refunds will be only approved within this limited guarantee under the acknowledged situations. Please read our Refund Policy.
Q4: How to Translate Sidify to Your Native Language and Get Free License
Help us translate Sidify software to your native language to benefit your language users. As regard, you will get at least a free license plus lifetime free upgrades of the software you translate. Learn more details through: Translate Sidify to Your Own Language and Get Reward.