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FAQ

Frequently Asked Questions on Sidify DRM Music Converters

Q1: What can I do with the trial version?

Both Sidify Apple Music converter and Sidify music converter for Spotify provide trial versions for your free downloading and testing. The features are the same as the full version. However, you are only allowed to convert 3 minutes of each song with the trial version. After you have purchased the full version, you will receive the registration email and registration code to unlock the program and turn the trial version to full version.

Q2: I haven't received any emails with registration information, how can I get it after purchasing?

Once your order has been validated, our system will automatically send the registration info to your e-mail INSTANTLY (NOT within 2 days). Then you can download the product you purchased and insert registration code to use full version. If you did not receive it within half an hour, perhaps it has been tagged as a SPAM or it's because of the delay of Internet or system glitches. You can contact our support team via support@sidify.com for help.

Q3: What kind of music does Sidify support? What output format can it export?

Sidify has two DRM audio converters currently, one is Sidify music converter for Spotify, and the other is Sidify Apple Music converter.

Sidify music converter for Spotify is used to download and convert Spotify songs or playlist to MP3, AAC, FLAC or WAV format.

Sidify Apple Music converter helps to remove DRM from Apple Music and convert Apple Music to MP3, AAC, FLAC and WAV format. Besides, it can also convert iTunes M4P files and audiobooks to M4A, M4B formats.

Q4: What is your Refund Policy?

Sidify provides 60-day Money back guarantee. Refunds will be only approved within this limited guarantee under the acknowledged situations. Please read our Refund Policy.

Q5: Contact us for more supports:

if you have any question or need any help, please feel free to contact us at support@sidify.com for further help. Your satisfaction is the best gift for us!