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FAQs of Sidify Apple Music Converter for Windows

FAQ

1. How to register Sidify Apple Music Converter for Windows?

Launch Sidfy Apple Music Converter for Windows. Click the "Key" icon or click the "Menu" icon on the upper right and then select "Register". There will be a registration pop-up dialog where you can copy and paste your registration e-mail and license code to get the program registered.


Register Sidify Apple Music Converter Windows

2. Why am I getting "Invalid Code"?

There are two possible causes for invalid code.

[1]The registration code doesn't match the program. Please make sure you are running the right program.

[2]Extra spaces are accidentally added while filling in your e-mail and code. Please check whether there are spaces before or after the registration info.

If you still get the Error Message, please contact our support team via [email protected] for help.

3. Why am I limited to convert the first 3 minutes of each audio file?

It's the limitation of free trial version. To unlock the restriction, please purchase a license.

4. How to fix the problem that I can only see a fraction of my iTunes library in Sidify?

[1]Please make sure you've well downloaded all your music from iTunes to your computer and your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

[2]If you've already downloaded the music but the program fails to read them, please recreate your iTunes Music library.xml for a try:

a. Uninstall Sidify from your computer

b. Go to C:\Users\username\Music\iTunes and delete "iTunes Music Library.xml"

c. Download and install Sidify from Download Center (DO NOT launch Sidify)

d. Start iTunes and play a song to generate a new .xml file

Now close iTunes and start Sidify to check whether the issue can be fixed.

5. Does it work with the iTunes downloaded from Windows 10 Store?

Yes, Sidify Apple Music Converter is fully compatible with the iTunes downloaded from Windows 10 store. To convert Apple Music smoothly, please make sure you are running the latest version of Sidify.

6. How to fix the problem that there are short breaks of silence with the converted audios?

Please disable the Crossfade Songs in iTunes > Preferences > Playback.

7. I'm getting "Conversion Failed". What should I do?

[1]Please make sure you are running the latest version of Sidify program, otherwise, please directly download the latest version of Sidify Apple Music Converter from Sidify Download Center.

[2]Please make sure your original audios can be played normally on iTunes. -- If it is a purchased M4P music from iTunes, please make sure your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

[3]Please check whether the problem happen to certain music files or not. If yes, please re-convert the music for a try.

[4]Please check whether there is any external audio device connected to your computer including USB, Wi-Fi, Airplay, Bluetooth and HDMI, etc. If yes,please disconnect them and retry.

[5]After clicking "Convert", please check whether is there any pop-up blocking message (such as download, authorization, update...) in your iTunes. If yes, please resolve them and retry.

8. How to fix the problem that the output MP3 files are silent?

Please open iTunes Preferences by going to "Edit > Preferences", choose "Playback", and then select "Windows Audio Session" from the drop-down list of "Play Audio Using" and click "OK". After that, close iTunes and launch Sidify program to convert those songs again.


Windows Audio Session

9. I encounter some problems that I can't find in FAQ. How can I get technical support?

Please contact our support team at [email protected] via e-mail and provide us with more detailed info like Windows OS, iTunes version, and Sidify log files for analysis.

a. Which Windows OS are you using? Windows 7, 8 or 10? 32 bits or 64 bits? And your iTunes version?

b. What kind of audio are you converting? Apple Music? DRM-ed audiobooks? iTunes M4P song or ordinary audio files?

c. What is the output format and setting you choose?

d. Does the problem happen to certain audio file or to all audio files?

e. Please send us the log files of Sidify. You can find them by going to the program, Menu > Open log file > logs.