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FAQs of Sidify Apple Music Converter for Mac

FAQ

1. How to register Sidify Apple Music Converter for Mac?

Launch Sidify Apple Music Converter, click the "Key" icon or click the "Menu" icon on the upper right and then select "Register". There will be a pop-up registration dialog where you can copy and paste your registration e-mail and license code to get the program registered.


Register

2. Why am I getting "Invalid Code"?

There are two possible causes for invalid code.

[1]The registration code doesn't match the program. Please make sure you are running the right program.

[2]Extra spaces are accidentally added while filling in your e-mail and code. Please check whether there are spaces before or after the registration info.

If you still get the Error Message, please contact our support team via [email protected] for help.

Important Notes: Since Sep. 22nd, 2016, Sidify has adopted a new mechanism for registration. New users who purchased Sidify Apple Music Converter for Mac are required to register the program with e-mail address and code while old users must register the program with registration name and code.

3. Why am I limited to convert the first 3 minutes of each audio file?

It's the limitation of free trial version. To unlock the restriction, please purchase a license.

4. How to fix the problem that I can only see a fraction of my iTunes library in Sidify?

[1]Please make sure you've downloaded all your music from iTunes to your computer and your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

[2]If you've already downloaded the music but the program fails to read them, please recreate your iTunes Music library.xml for a try:

a. Uninstall Sidify from your computer

b. Go to your home directory –> Music –> iTunes and delete "iTunes Music Library.xml"

c. Download and install Sidify from Download Center (DO NOT launch Sidify)

d. Start iTunes and play a song to generate a new .xml file

Now close iTunes and start Sidify to check whether the issue can be fixed.

5. How to get the highest output quality?

Please select AAC as the output format to get the highest output quality. If you are still unsatisfied with it, please contact us via e-mail at [email protected] for further help.

6. How to make Sidify work faster under macOS 10.13?

Please refer to "How to Convert Apple Music at Faster Speed under Mac OS 10.13" for detailed steps.

7. I'm limited to do the conversion at 1X speed. What happened?

We are sorry that currently the program is limited to 1X conversion speed under macOS 10.14 and above. The Windows version of the program is able to convert at fast speed as usual. We can help you switch to the Windows version if needed.

8. How to fix the problem that there are short breaks of silence or 1 or 2 seconds of a random song with the converted audios?

Please disable the Crossfade Songs in iTunes > Preferences > Playback.

9. I'm getting "Conversion Failed". What should I do?

[1]Please make sure you are running the latest version of Sidify program, otherwise, please directly download the latest version of Sidify Apple Music Converter from Sidify Download Center.

[2]Please make sure your original audios can be played normally on iTunes. -- If it is a purchased M4P music from iTunes, please make sure your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

[3]Please check whether the problem happen to certain music files or not. If yes, please re-convert the music for a try.

[4]Please check whether there is any external audio device connected to your computer including USB, Wi-Fi, Airplay, Bluetooth and HDMI, etc. If yes, please disconnect them and retry.

[5]After clicking "Convert", please check whether there is any pop-up blocking message (such as download, authorization, update...) in your iTunes. If yes, please resolve them and retry.

[6]For macOS 10.13 or above users, please check whether you've installed other similar music converters. If yes, please delete the driver file under"/Library/Audio/Plug-Ins/HAL/MMAudio Device.driver", open terminal, and enter "sudo killall coreaudiod" command. Now relaunch Sidify for a try.

[7]If the problem persists, please add the program to accessibility permissions on your macOS:

Step 1: Click the Apple symbol in your macOS menu bar and open System Preferences.
Step 2: Choose Security & Privacy.
Step 3: From the Security & Privacy panel, open the Privacy tab and select Accessibility.
Step 4: click the lock at the bottom of the modal window to make changes and then click the + sign and find Sidify in your Applications folder.

Once you double-click the application, it will automatically be added to the "Allow the apps below to control your computer" list. Make sure to check the box next to it before clicking the lock again.

Should the problem persist, please send an e-mail to our support team at [email protected], attached your macOS info as well as the log files of Sidify. Just find the menu button on the upper left corner and click on File > Show Log File, and a window which contains the log files would pop up. They are iTunes.log and Application.log.

10. How to fix no sound issue on Mac after using Sidify Apple Music Converter?

Some users feedback that there's no sound with Mac laptop speakers after running Sidify. If you are encountering the same problem, please refer to How to Fix No Sound Issue on Mac after Using Sidify for the solution.

11. I got a message saying “Sidify Apple Music Converter” can’t be opened because Apple Cannot check it for malicious software. What should I do?

Sidify is a 100% clean program. If you fail to launch Sidify Apple Music Converter for Mac under the latest macOS 10.15 Catalina, please go to System Preferences > Security & Privacy. Under the General tab, click Open Anyway to confirm your intent to open or install Sidify. For more details, please refer to Solution to Normally Launch Sidify under macOS 10.15 Catalina.

12. I encounter some problems that I can't find in FAQ. How can I get technical support?

Please contact our support team at [email protected] and provide us with your macOS, iTunes version, and log filesof Sidify for analysis.

Tips: How to find the log files of Sidify? Just find the menu button on the upper left corner and click on File > Show Log File,  and a window which contains the log files would pop up. They are  iTunes.log and Application.log.