FAQs of Sidify Apple Music Converter for Mac


1. How to register Sidify Apple Music Converter for Mac?

Click menu bar and click Sidify Apple Music Converter, choose Registration in the drop-down list, you will get the register window. Or directly click the red word "Unregistered" to open the registration window. And then copy and paste your Email address and Code into the registration popup dialog.


Note: The license information is case sensitive. And, please do not add blank at the beginning or the end of the word.

2. What to do when get the message shows invalid code?

There are two reasons for invalid code.

[1]First, the registration code doesn't match the program. Please make sure you have downloaded the right program.

[2]Second, blank spaces are accidentally added while filling in the registration information. Please mind that license information is case-sensitive. Do not enter any extra blank space to the Email address and license code.

[3]If you have checked that you are running the right program and follow the above tips but still get the error message, please contact our support team via [email protected] for help.

Important Notes: Since Sep. 22nd, 2016, Sidify‘s products adopt a new registration mechanism in the latest version. New users who purchased Sidify Apple Music Converter for Mac are required to register the program with Email address and registration code. For old users, it's still available to register with registration name and registration code.

3. Why can I only convert the first 3 minutes of each audio?

It's the limitation of trial version. You can buy full version to unlock the 3-minute conversion limitation.

4. What kinds of music does Sidify Apple Music Converter support converting?

Sidify Apple Music Converter can convert any audio that can be played in iTunes, including Apple Music tracks, iTunes M4P music, iTunes audiobooks, and Audible audiobooks.

5. What output format can Sidify Apple Music Converter export?

Now, Sidify Apple Music Converter can convert audio files to MP3, AAC, FLAC and WAV format.

6. How to fix the problem that only seeing a fraction of the iTunes library in Sidify?

[1]Please make sure you've well downloaded all your music from iTunes to your computer and your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

[2]If you've already downloaded the music but the program fails to read them, please recreate your iTunes Music library.xml for a try:

a. Uninstall Sidify from your computer

b. Go to your home directory –> Music –> iTunes and delete "iTunes Music Library.xml"

c. Download and install Sidify from Download Center (DO NOT launch Sidify)

d. Start iTunes and play a song to generate a new .xml file

Now close iTunes and start Sidify to check whether the issue can be fixed.

7. How to improve the output quality?

Please set the output format as MP3, AAC, FLAC or WAV and slow down the converting speed to 1X for a try. To customize output settings, please open program preferences by clicking Menu bar > Sidify Apple Music Converter > Preferences or directly clicking Setting button on the main interface. Then, set output format, and lower down the conversion speed to 1X in the pop-up setting window. If you are still unsatisfied with the output quality, please contact us at [email protected] for further help.

8. How to fix the problem that the output files have several short breaks of silence when played back?

Please disable the Crossfade Songs in iTunes > Preferences > Playback.

9. How to fix the problem that 1 or 2 seconds of a random song from iTunes library adds to the converted audio?

Please disable the Crossfade Songs in iTunes > Preferences > Playback.

10. How to automatically store the output audio into Artist / Album folders?

Before converting, please click the setting button on the top-right corner, and then check the box of the "Artist/ Album" after Output Organized. Now, Sidify program supports saving the output audio into Artist, Album, Artist/Album or Album/Artist folder for meeting various users needs.

11. Whether the metadata can be kept after conversion?

Once choosing MP3 or AAC as output format, the metadata (including title, artist, album, art cover and track number) will be kept by default.

12. How to keep chapters when converting an Audiobook file?

If you want to keep the original chapter in the audiobooks, please select AAC as output format. For more details, please refer to tutorial: How to Convert iTunes Audiobooks to AAC with chapters kept.

13. How to solve the problem of "Conversion Failed" when converting iTunes music with Sidify?

[1]At first, please make sure you are running the latest version of Sidify program, otherwise please directly download the latest version of Sidify Apple Music Converter through Sidify Download Center.

[2]Please make sure your original audio can be played on iTunes normally. -- If it is a purchased M4P music from iTunes, please make sure your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

[3]Please check whether the problem happen to certain music files or not. If it is, please re-convert the music for a try.

[4]Please check whether there is any external audio device connected with your computer including USB, Wi-Fi, Airplay, Bluetooth and HDMI, etc. If it is, please disconnect them and retry.

[5]After clicking "Convert", please open iTunes window and check whether is there any pop-up blocking message (such as download, authorization, update...). If it is, please resolve them and retry.

[6]For macOS 10.13 or above users, please check whether you've installed other similar music converters. If yes, please try to delete the driver file under "/Library/Audio/Plug-Ins/HAL/MMAudio Device.driver", then open terminal, enter this command "sudo killall coreaudiod" and relaunch Sidify for a try.

[7] Please add the program to accessibility permissions on your macOS for a try:

Step 1: Click the Apple symbol in your macOS menu bar and open System Preferences.
Step 2: Choose Security & Privacy.
Step 3: From the Security & Privacy panel, open the Privacy tab and select Accessibility.
Step 4: click the lock at the bottom of the modal window to make changes and then click the + sign and find Sidify in your Applications folder.

Once you double-click the application, it will automatically be added to the "Allow the apps below to control your computer" list. Make sure to check the box next to it before clicking the lock again.

Should the problem persist, please send an e-mail to our support team at [email protected], attached your macOS info as well as the log files of Sidify. Just find the menu button on the upper left corner and click on File > Show Log File, and a window which contains the log files would pop up. They are iTunes.log and Application.log.

14. How to make Sidify work faster under macOS 10.13 or above?

Good news comes: the latest version of Sidify Apple Music Converter allows users to convert Apple Music songs at 20x speed under Mac OS 10.13. You can click on "How to Convert Apple Music at Faster Speed under Mac OS 10.13" for reference.

15. How to fix no sound issue on Mac after using Sidify Apple Music Converter?

Some users responded that there was no sound from Mac laptop speakers after downloading and using Sidify. Now you can manage to fix this sound issue by following How to Fix No Sound Issue on Mac after Using Sidify.

16. How to launch Sidify Apple Music Converter for Mac normally under macOS 10.15 Catalina?

If you fail to launch Sidify Apple Music Converter for Mac under the latest macOS 10.15 Catalina, please go to System Preferences > Security & Privacy. Under the General tab, click Open Anyway to confirm your intent to open or install Sidify. For more details, please refer to Solution to Normally Launch Sidify under macOS 10.15 Catalina.

17. I encounter some problems that I can't find in FAQ. How can I get technical support?

Please contact our support team at [email protected] and provide us with detailed info like Mac OS, iTunes version, and program log files for analysis.

Tips: How to find the two log files of Sidify? Just find the menu button on the upper left corner and click on File > Show Log File,  and a window which contains the log files would pop up. They are  iTunes.log and Application.log.