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FAQs of Spotify Music Converter for Mac :

FAQ

1. I have received the code. How do I register Sidify?

[1] Run Sidify and click "Sidify Music Converter > Registration" on the upper left or directly click the "unregistered" icon from Sidify to register your program.

[2] Fill in the blanks with your E-mail address and Code you received from your email and then click OK.


Register Sidify Music Converter for Mac

2. Why am I getting "Invalid Code"?

There are two possible causes for invalid code.

[1] Please make sure that you are running the right program.

[2] Extra spaces are accidentally added while filling in your e-mail and code. Please check whether there are spaces before or after the registration info.

If you still get the Error Message, please contact our support team via [email protected] for help.

3. Why am I limited to convert the first 3 minutes of each audio file?

It's the limitation of free trial version. To unlock the restriction, please purchase a license.

4. What kind of music does Sidify support converting and what output formats are available?

Currently Sidify Music Converter for Spotify is specially designed for converting Spotify music to MP3, AAC, WAV or FLAC format.

5. Can I export my entire Spotify playlist with Sidify?

Definitely. You can export all the songs in your Spotify playlist in a single go by dragging and dropping the playlist from Spotify to Sidify.

Notes: The program is limited to be added to up to 100 songs at one time. If you'd like to convert a playlist with more than 100 songs, please open the playlist on Spotify, select all files in the playlist and then drag & drop them to Sidify for converting. Or you can create some new playlists and convert them separately.

6. How to sort out the output audios by Artist / Album folders?

Launch Sidify and click "Settings" on the upper right, where you can choose how you'd like the output files to be organized - "Artist/Album", "Artist", "Album", "Artist/Album" or "None".

7. I'm limited to do the conversion at 1X speed. What happened?

We are sorry that currently the program is limited to 1X conversion speed under macOS 10.14 and above. The Windows version of the program is able to convert at fast speed as usual. We can help you switch to the Windows version if needed.

8. I'm getting "Conversion Failed". What should I do?

If you are running the program under macOS 10.13 or a previous operation system, please roll back Sidify to version 1.4.0 for a try.

If you are under macOS 10.14 or later, please try the suggestions below to check whether the issue can be fixed:

Ⅰ. Please confirm that the source files can be played normally in Spotify.

Please open Spotify and check whether the songs you’d like to convert can be played normally in Spotify.

Ⅱ. Should you encounter any of the situations as described below, please try the detailed steps to check whether the issue can be fixed:

[1]The songs play for about 20 seconds in Spotify and then skip to the next song for converting and end up with “conversion failure”.

Step 1. Please check whether the system is connected to any audio output device. If it is, please disconnect the external audio device (including the audio devices connected by Bluetooth, like speakers or headphones).
Step 2. Restart your computer and convert the songs again.

[2]Conversion progress for a single song performs normally, but fails when it is almost completed.

Solution: Reset Documents Permissions.

For macOS10.15 users, please check System Files-> Security & Privacy to see if Files and Folders has been granted access to the relevant Documents directory. If it’s not found here, please perform the reset operation.

Search “Terminal” in finder and open it up. In the Terminal application, execute the following command to reset the access permissions of Documents.
tccutil reset SystemPolicyDocumentsFolder "com.sidify.spotifyconverter"

There will be a pop-up window to request permissions when Sidify is launched next time.

[3] For other situations, please delete the driver file under "/Library/Audio/Plug-Ins/HAL/MJRecorderDevice.driver" (see this tutorial), then reboot your Mac and retry.

If the solutions above are not effective, please send an e-mail to our support team at [email protected], describing the problem in more details and attaching your macOS info, Spotify version as well as the log files of Sidify.

To find the log files, just go to the menu bar on the upper left corner and click on File > Show Log File, and a window which contains the log files would pop up. They are Spotify.log and Application.log.

9. How to fix no sound issue on Mac after using Sidify Music Converter?

Some users responded that there's no sound from Mac laptop speakers after downloading and using Sidify. If you are experiencing the same issue, please refer to How to Fix No Sound Issue on Mac after Using Sidify for the solution.

10. I got a message saying “Sidify Music Converter” can’t be opened because Apple Cannot check it for malicious software. What should I do?

Sidify is a 100% clean program. If you fail to launch Sidify Music Converter for Spotify under the latest macOS 10.15 Catalina, please go to System Preferences > Security & Privacy. Under the General tab, click Open Anyway to confirm your intent to open or install Sidify. For more details, please refer to Solution to Normally Launch Sidify under macOS 10.15 Catalina.

11. I encounter some problems that I can't find in FAQ. How can I get technical support?

Please contact us at [email protected] via e-mail and provide us with your macOS, Spotify version and Sidify log file as well for analysis.

Tips: How to find the log file of Sidify? Just find the menu button on the upper left corner and click on File > Show Log File, and a window which contains the log file would pop up. It is Application.log.