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How to Fix Error 1002?

If you are encountering with Error 1002 code when converting Spotify music with our Sidify Music Converter for Windows, please refer to the following solutions for a try.

Solution 1: Make Sure the Audio Output Device's Connection is OK

Some Windows computers must connect to an output device in order to play music on Spotify. If your computer wasn't connected to any audio output device, you can't play music on Spotify and Sidify won't convert the unplayable Spotify music successfully, and pops out “Error 1002” code when converting.

tips If you're still running into the same issue, please make sure an usable audio output (such as headphone, stereos...) is connected to your computer.

Sound Card Drivers is Connected

Solution 2: Make Sure Your Song is Available on Spotify

If there is no problem for your output audio device, please check whether your original songs can be played on Spotify or not. If you are unable to play the Spotify music and recieve the message "This song is not available. If you have the file on your computer...", you can try the following steps to fix it:

tips Please fully uninstall and re-install Spotify for a try. After that, please download the latest version of Spotify.

tips Or try to clear or delete your local-files cache in Spotify. Just follow the guide below:

  • 1. Close Spotify
  • 2. Navigate to "%appdata%\Spotify\Users\" in your file browser.
  • 3. There should be a folder "username-user" - enter the folder.
  • 4. Delete the file named "local-files.bnk"
  • 5. Restart Spotify.
delete local-files cache in Spotify
Tips: If you were manually launching Spotify App, please re-launch Sidify program for a try.

If the issue is still unresolved, please contact us at: [email protected] and try to provide us with the following information for further analysis. We would submit your feedback to our developer and inform you when the solution is available.

  • What's your Windows system? Windows 7, 8, 10 or 11? 32 or 64 bits?
  • Are you a Spotify Premium subscriber? Is your Spotify a Windows Store version?
  • What’s the output format and settings you chose?
  • Does the problem happen to certain audio file or to all audio files?
  • Please offer us your Spotify music or playlist URL for our testing.
  • Please send us all the log files for our further analysis. You can find them by going to the Sidify program, Menu > Open Log File.

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