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How to Fix Error 1004?

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If you are experiencing Error 1004 problem when converting Spotify music with Sidify Music Converter for Windows, please follow some steps to adjust settings on Spotify preference and see if it fixes your problem.

Please go to Spotify app > Edit > Preferences to open the preference window and follow the instructions below:

Solution 1. Turn Off High Quality Streaming

If you're using a free account then make sure the high quality streaming is turned off in preferences setting.

enable Allow Spotify to be opened from the web

Solution 2: Delete Connections to Local Library

Please try to uncheck all the options under Local File column.

enable Allow Spotify to be opened from the web

Solution 3: Clear Local Files of Spotify

Try to clear or delete your local-files cache in Spotify. Just follow the guide below:

  • Close Spotify
  • 2. Navigate to "%appdata%\Spotify\Users\" in your file browser.
  • 3. There should be a folder "username-user" - enter the folder.
  • 3. Delete the file named "local-files.bnk"
  • 4. Restart Spotify.
delete local-files cache in Spotify

Solution 4: Turn Off Hardware Acceleration

In Spotify, scroll all the way to the bottom of setting section and click "Show Advanced settings" button. Then scroll to the bottom of the advanced settings section, and turn off "Enable hardware acceleration". After that, please restart Spotify for a try.

enable Allow Spotify to be opened from the web
Tips: If a few songs stiil can't be converted successfully with Error 1004, please re-convert them for a try.

If that doesn't fix the problem, please contact us at: [email protected]. Please also try to provide us with following information for further analysis. We will submit your feedback to our developer and inform you if the solution is available.

  • What's your Windows system? Windows 7, 8 or 10? 32 or 64 bits?
  • Are you a Spotify Premium subscriber? Is your Spotify a Windows Store version?
  • What’s the output format and settings you chose?
  • Does the problem happen to certain audio file or to all audio files?
  • Please offer us your Spotify music or playlist URL for our testing.
  • Please send us all the log files for our further analysis. You can find them by going to the Sidify program, Menu > Open Log File.

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