FAQs of Sidify YouTube Music Converter for Mac


1. How to register Sidify YouTube Music Converter for Mac?

Launch Sidify YouTube Music Converter, click the "Key" icon or click the "Menu" icon on the upper right and then select "Register". There will be a pop-up registration dialog where you can copy and paste your registration e-mail and license code to get the program registered.

2. Why am I getting "Invalid Code"?

There are two possible causes for invalid code.

[1]The registration code doesn't match the program. Please make sure you are running the right program.

[2]Extra spaces are accidentally added while filling in your e-mail and code. Please check whether there are spaces before or after the registration info.

If you still get the Error Message, please contact our support team via [email protected] for help.

3. Why am I limited to convert the first minute of each audio file?

It's the limitation of free trial version. To unlock the restriction, please purchase a license.

4. Can I convert the entire playlist at a time from YouTube Music?

Yes, Sidify YouTube Music Converter supports batch conversion, so you can add the entire playlist to convert.

5. What to do when Sidify cannot convert music?

[1]Please make sure that you have installed the latest version of the program. Please make sure the songs you want to convert can be played normally on Sidify or on the YouTube Music web player in Chrome.

[2]Please don't connect an external audio device to your computer during the conversion and don't play YouTube Music on other devices at the same time.

[3]If the problem persists, please contact the support team. Email to [email protected]

6. Can I keep the track number and save the songs in the same order as the original playlist?

Sidify YouTube Music Converter supports keeping the track number for albums. Please choose "Track Number" in the "Output File Name" tab of the Setting window. In addition, if you want to save the converted songs in the same order as the original playlist, please choose "Playlist Index".

7. I encounter some problems that I can't find in FAQ. How can I get technical support?

Please contact our support team at [email protected] and provide us with your macOS, output settings, and log files for analysis.

Tips: How to find the log files? Just find the menu button on the upper left corner and click on File > Show Log File > Logs, and a window which contains the log files would pop up. They are com.sidify.youtubemusicconverter.log and Sidify YouTube Music Converter.log.